For the longest time, traditional telephones were the hub of business communication with lines snaking across buildings and between cities to make commerce flow. In today’s Internet-based world, connections are often made through broadband technology. Voice Over IP Phone Services is a complicated term for a simple idea: Use the Internet to make phone calls across the world. There are several benefits to choosing this phone system for growing companies.
Troublesome Conference Calls Disappear
In the past, making a successful conference call was fraught with unexpected hang-ups and poor quality, creating difficult communication for both parties. VoIP technology uses steady broadband connections to keep the parties speaking without interruptions. Voices are clear and without any distortion. You can even add video conferencing without concern about system failure. Because of VoIP’s reliable conferencing, many employees don’t have to travel extensively just to attend a meeting. Companies save time and money with in-depth meetings over VoIP while returning to their work immediately afterward. Everyone is on the same page after a successful VoIP conference.
Easier Global Connections
Managers and business owners used to cringe at the thought of a long distance phone call to a vendor or supplier, especially with traditional phone rates. However, there are no long distance charges involved with VoIP systems. Whether the end caller is in the United States or Japan, the connection’s quality is the same because of its use of broadband technology. The VoIP bill remains the same each month regardless of call locations. With this peace of mind, businesses have a chance to be closer with their foreign interests for better transactions and sales numbers.
Hardware or No Hardware
VoIP systems also give you the opportunity to install your own hardware or rely on hosted components. For example, you are savvy when it comes to computers and prefer to have all system components on-site. A VoIP provider can install the system at your office so you can troubleshoot or configure the system as you please. Other businesses want to take the hardware out of the equation. Their system is actually at VoIP’s facility, and they access it remotely from their on-site phone system. With almost no hardware at the business besides the phones, even companies with minimal space can use VoIP.
Phone System Flexibility
Once traditional phones were installed, altering the configuration became a lesson in wire tangles and long service calls. VoIP doesn’t require a large wall full of complicated wire connections. If you need to add another extension, for instance, the VoIP provider can perform the alteration almost instantly. Most changes are done through software configurations instead of a physical wire. Extensions can even be moved within the business, such as changing the CEO’s connection from a corner office to a window office. VoIP’s versatility makes it a popular choice for any industry.
Find an Employee Immediately
If you have remote employees, including field salespeople, connecting with them is often hard with just mobile phone technology. As long as they have a broadband connection, a company’s VoIP system quickly connects incoming office calls to a remote person. A customer looking for their favorite salesman doesn’t have to wait for a voice mail to be returned, for example. Instant connections make customers happy while also retaining their business over the years. In a competitive world, missing just one phone call could mean losing a valued client.
Little Training Necessary
Business operators typically don’t look forward to a phone system change because it often requires an extensive training period. From learning where the “hold” key is to transferring calls, any traditional phone system has a learning curve. VoIP systems sound complex, but the physical handsets and receivers look just like a normal phone. Only minimal training is necessary to understand the keypad and other features, allowing workers to return to their duties instead of dedicating several hours or days to training. VoIP saves the company time even when it’s first implemented, creating immediate beneficial perks for employers and employees.
When traditional phone lines fail, businesses must wait out the failure until workers can survey the issue. VoIP providers don’t have extensive phone lines to troubleshoot, so their system downtime is often quite short. They’ll be able to talk to you as they troubleshoot to verify if communication is restored. This personalized service reduces the system’s downtime to avoid alienating customers. If customers hear a deadline or busy signal, they may contact another company for their needs. VoIP keeps your phones live and ready for business on a reliable basis.
Whether your company has a dozen or 100 employees, VoIP phone systems make a difference in connecting internally and with customers. The phones physically look the same as traditional systems, but they have a clearer tone during conversations and make the world seem like a smaller place. Watch your profits and communication channels grow with VoIP services.